Job Title: Consultant Advisor I_CAN
Location: Montreal, Quebec, Canada
Work Model: Hybrid – Work-from-home flexibility
Category: Procurement | Business Professional
Language Requirements: Bilingual – English and French (mandatory)
About the Role
- We are looking for an Analyst, Digital Applications Support – Procurement to provide Level 2 functional and technical support for enterprise procurement applications.
- The role will primarily support eCatalogues, SAP Ariba Sourcing & Contracts, and SAP Fieldglass, ensuring reliable application performance, effective incident resolution, supplier enablement, and continuous improvement.
- You will collaborate with Procurement teams, business users, platform owners, SAP support teams, vendors, and external technology partners to support digital transformation initiatives.
Key Responsibilities
- Provide Level 2 support for procurement applications, managing incidents, service requests, and problem records.
- Troubleshoot application, configuration, master data, integration, and user-access issues.
- Perform root-cause analysis and coordinate technical fixes with internal and external support teams.
- Support application testing, defect management, change releases, and production validation.
- Maintain technical documentation, troubleshooting guides, knowledge articles, and standard operating procedures.
- Identify recurring issues and recommend process, system, and configuration improvements.
- Coordinate supplier enablement projects, including catalogue setup, integration testing, go-live, and post-implementation support.
- Support SAP Ariba sourcing and contract workflows, including approvals, templates, amendments, and access management.
- Monitor SAP Fieldglass integrations and troubleshoot issues related to contingent workforce, supplier access, timesheets, expenses, and invoicing.
- Ensure compliance with IT service management, security, change management, and data privacy standards.
Required Skills & Experience
- Practical experience supporting enterprise procurement applications in a production environment.
- Hands-on experience with SAP Ariba, SAP Fieldglass, SAP ERP, and/or supplier catalogue solutions.
- Understanding of procurement processes, including Source-to-Contract (S2C), Procure-to-Pay (P2P), contingent workforce, and services procurement.
- Strong experience in Level 2 application support, incident management, troubleshooting, and root-cause analysis
- Knowledge of application configuration, workflows, user access, master data, and system integrations.
- Experience with testing activities, including functional, integration, regression, and UAT
- Familiarity with tools such as ServiceNow, Jira, Azure DevOps, SAP Cloud ALM, or SAP Fiori.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to coordinate vendors and manage multiple priorities.
Preferred Qualifications
- Bachelor's degree in IT, Computer Science, Business, Supply Chain, Procurement, or a related discipline, or equivalent experience.
- Experience supporting SAP ECC or SAP S/4HANA procurement integrations.
- Knowledge of APIs, middleware, identity and access management, supplier enablement, or SAP Business Network.
- ITIL Foundation, SAP Ariba, SAP Fieldglass, SAP Procurement, or ServiceNow certification.
- Experience working in Agile or hybrid project delivery environments.
- Strong organizational skills, adaptability, and a continuous improvement mindset.
Important Requirements
- Fluency in both English and French is mandatory.
- Candidates must be able to work in a hybrid arrangement from the Montreal hub.
- Please mention your English and French proficiency when submitting your application.
- Interested candidates are encouraged to share their updated resumes.
