We are seeking a
Automotive Service Advisor in the
Quebec, QC to coordinate vehicle repairs, review maintenance estimates and invoices, and provide excellent support to drivers and fleet managers.
Key Responsibilities
- Review automotive and commercial truck technical information, manufacturer guidelines, and service recommendations to understand repair and maintenance requirements.
- Evaluate vehicle repair estimates, maintenance history, and service schedules to determine necessary repairs and maintenance.
- Prepare and issue purchase orders for vehicle repairs and maintenance, ensuring all required approvals are obtained.
- Review warranty and service contract coverage and explain which repairs and services are covered.
- Maintain accurate records of vehicle maintenance, repair activities, service recommendations, and related documentation.
- Serve as the primary point of contact for drivers, fleet managers, customers, and repair facilities regarding maintenance and repair matters.
- Explain repair estimates and maintenance recommendations to customers, respond to their questions, and resolve service-related concerns.
- Coordinate towing services and alternative transportation arrangements when required.
- Address customer complaints and work with repair facilities to resolve concerns regarding repair quality and service standards.
- Review vendor and repair shop invoices to ensure accuracy, identify billing discrepancies, and resolve issues before processing payments.
- Identify and document cost savings through repair estimate negotiations, invoice reviews, and maintenance cost evaluations.
- Recommend cost-effective repair and maintenance solutions to help customers manage vehicle expenses.
- Collaborate with internal departments and team members to ensure smooth operations and timely customer service.
- Support departmental projects, process improvements, and other assigned responsibilities.
Qualifications
- Post-secondary technical education or diploma in Automotive Technology, Automotive Service, or a related field.
- Valid Automotive Service Excellence (ASE) certification and/or Licensed Automotive Mechanic designation.
- Previous experience in automotive service operations, fleet maintenance, vehicle leasing, transportation, or customer service.
- Familiarity with reviewing vehicle maintenance estimates, repair recommendations, warranty claims, and vendor invoices.
