Company Description Boardwalk (TSX: BEI.UN) is a leading Canadian provider of multi-family rental Communities, offering quality apartment and townhome living across more than 200 Communities and over 34,000 residential suites in British Columbia, Alberta, Saskatchewan, Ontario, and Québec. The organization is guided by a people-first approach, focusing on exceptional resident service, continuous innovation, and building a strong sense of belonging. Boardwalk’s Communities are designed to feel like home and are centered on meaningful relationships among residents and Associates. The company fosters a collaborative, growth-oriented culture where compassionate and driven team members can make a tangible impact. Together, Boardwalk is committed to building Communities where Love Always Lives™.
Role Description The Spécialiste en recouvrement – Immobilier et Tribunal administratif du logement (TAL) is a full-time, on-site role based in Laval, QC. This position is responsible for managing the recovery of rental arrears and other outstanding amounts, including negotiating payment arrangements with residents and implementing appropriate follow-up measures. The specialist prepares and files documentation for TAL proceedings, coordinates hearing schedules, and represents Boardwalk’s interests in collaboration with legal partners and internal stakeholders. Daily tasks include monitoring accounts, updating case files, maintaining accurate records in relevant systems, and communicating clearly and respectfully with residents to resolve issues. The role also involves working closely with property management teams to ensure compliance with applicable laws and internal policies, while supporting a positive resident experience.
Qualifications
- Strong knowledge of Québec residential tenancy law and Tribunal administratif du logement (TAL) procedures, including documentation, timelines, and hearing practices.
- Experience in collections or credit control within real estate or property management, with the ability to negotiate payment arrangements and manage arrears effectively.
- Excellent communication and interpersonal skills in both French and English, with the ability to handle sensitive conversations in a professional, respectful manner.
- Proficiency with office and property management software (e.g., MS Office, databases, case management tools) and strong attention to detail in documentation and record-keeping.
- Strong organizational and time-management skills, with the ability to manage multiple files, prioritize tasks, and meet deadlines in a fast-paced environment.
- Demonstrated problem-solving and conflict-resolution skills, with sound judgment and a calm, solutions-focused approach.
- Relevant post-secondary education in law, paralegal studies, business administration, or a related field, or equivalent combination of education and experience.
- Previous experience in residential property management, legal support, or a similar environment is an asset.
