Reporting to the IT Manager, the IT Support Technician acts as the first point of contact for users with technical needs. The incumbent provides effective, courteous and solution-oriented support for computer equipment, software and access. This role is critical to the day-to-day functioning of internal operations.
Core Responsibilities
· Provide first level technical support to users, both in person and remotely;
· Contribute to the opening and operational set-up of a second G Mining group office;
· Diagnose and resolve workstation, printer, display and other peripheral incidents;
· Install, configure and maintain IT equipment;
· Support users in the use of Microsoft software (Windows 11, Office 365, Teams, etc.);
· Create and manage user accounts in the different systems;
· Document actions and maintain equipment and incident logs;
· Assist with onboarding and IT integration of new employees;
· Work with the IT team to continuously improve internal tools and processes;
· Provide ad hoc support for project deployment at mine sites and in our international offices.
Requirements
· DEC or AEC in IT;
· Two (2) years relevant technical support experience;
· Very good knowledge of Microsoft Windows 10, 11, Office 365 and common computer hardware;
· Knowledge of Windows Server, engineering and document management software is an asset;
· Hold a valid Passport and be available for occasional site visits abroad;
· Ability to communicate in both English and French, knowledge of Spanish or Portuguese is an asset.
Abilities
· Strong customer service and communication skills;
· Rigor, autonomy and good organizational skills;
· Analytical and detail oriented;
· Ability to learn quickly in a dynamic, multi-site environment;
· Comfortable working in a multicultural and multilingual environment.
Additional Information
· The position will be based at the G Mining Services office in Brossard, in the Solar Uniquartier.
· A minimum of 4 days per week is expected in the office
· Possibility to occasionally travel based on candidate availability.
If you feel ready and willing to be part of a team of experienced professionals, involved in various areas of the mining industry and driven by the desire to succeed in the projects in which they are involved, we offer you a challenge that matches your ambitions.
