About Us
Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.
Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!
Job Purpose
The Key Account Manager is responsible for driving sales results of their business portfolio by leading the execution of sales strategies for Lactalis categories that maximize volume, profitability and share results. The incumbent is also responsible for proactively building relationships with customers to identify sales opportunities, resolve issues and ensuring customers receive high quality customer service.
Responsibility
- Execute the 52-week sales plan on product, price, place, and promotions to ensure targets are met.
- Establish extensive relationships with customers through regular contact and communication. Be an influencer to ensure optimal ad space, shelf space, and managing details on promos.
- For any issues that may arise, be the key contact point for the customer and be the liaison between the customer and any internal Lactalis groups (such as Supply Chain, Procurement, Marketing divisions, etc.) to ensure a satisfactory resolution.
- Act as liaison between the customer and Lactalis Field sales team (i.e., Regional Sales Managers and Sales Representatives) to communicate information/data (e.g., pricing, product codes) and issues.
- Partnering with sales forecast analysts and sales pricing analysts to ensure accurate tracking and monitoring of monthly results.
- Provide performance updates on the execution of 52-week sales plans. This includes month over month reporting of actuals versus targets, forecasting on performance, risk identification and mitigation recommendations.
- Build relationships and work closely with Trade Marketing, Revenue Growth Management, to execute pricing and promotion strategies. Communicate insights on the customer to internal groups such as Shopper Marketing, Category Management, and Sales Centre of Excellence (COE) team, to ensure win/win outcomes for Lactalis and the customer.
- Working with National Account Manager to negotiate product category agreements with customers as required. This includes conducting category reviews, developing formal financial proposals, interaction with Lactalis Regional Sales Managers/Account Managers, recommending pricing strategy and obtaining approval from Trade Marketing, Marketing and Finance.
- Present category reviews to the customer at time of business reviews or launch of new product by analyzing internal, customer specific and market data. Develop presentations and include input from cross-functional team members for presentations. Identify issues and opportunities to further develop Lactalis business results.
Qualifications
- College diploma (or equivalent level of training).
- 3-5 years of working experience in Sales and Account Management.
- Ability to maintain effective interpersonal relationships.
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with professional composure.
- Ability to work effectively in a cross-functional team environment.
- Ability to compile, organize, interpret, and communicate financial data and results concisely.
- Proficient with standard office computer technology such as SAP, Microsoft Office products (advanced Excel skills).
- Quebec Based roles: Bilingual (English and French).
What Lactalis Will Offer
Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:
- A Competitive Base Salary
- Company Vehicle or Car Allowance
- A Performance-Based Bonus System
- 4 Weeks of Vacation
- Benefits starting day 1
- A Pension Program with an Employer Match at 100% of up to 6%
- Tuition reimbursement plan of up to $3,000/year
- A Volunteer Day to give back to your community
- Learning and Development opportunities
- A commitment to internal career advancement with potential for international mobility
Our ESG Commitment
Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.
At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.
Our Commitment To DEI
Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. We apply an equal access to employment program and invite women, aboriginal people, visible minorities, and people with disabilities to apply.
Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.
Le bilinguisme est requis puisque le poste exige des communications fréquentes avec nos partenaires, nos usines et notre siège social qui se situent hors Québec.
Bilingualism is required as the position involves frequent communications with our partners, our factories, and our headquarters located outside Quebec.
Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.
Compensation
As part of our commitment to fairness, trust, and transparency and our ambition to be an Employer of Choice, the base salary range for this position is: $88,400 - $110,500.
Please note: Along with a comprehensive Total Rewards package, your actual base salary will be fair, competitive, and be based on your skills, experience, and qualifications.
